FAQ
Questions about our Managed Virtual Private Servers? Find answers to most frequent questions below, or contact our customer support at anytime.
Who is in charge of Imperium.to?
Imperium.to is managed by GREYHOUND SYSTEMS DMCC, a UAE based company. All hosting services are provided by DigitalOcean, LLC (www.digitalocean.com).
Is your service secure?
Absolutely. Our Virtual Private Servers are hosted on DigitalOcean, one of the most secure and reliable providers out there. Additionally, for increased security, all Virtual Private Servers are Managed by our highly skilled server admins, by default.
Can I manage my server on my own?
Absolutely. If you want to manage your Virtual Private Server yourself, please make sure to uncheck the option when ordering a new Virtual Private Server from the control panel.
Are there any server limits?
When you first sign up for our service, your limit is two Virtual Private Servers per account. As your account matures, we will automatically increase this limit. Additionally, if you would like to increase this limit sooner, you can always contact our customer support.
Do I pay for an inactive server?
All Virtual Private Servers are billed as long as they exist, even if they are not active. If you no longer want to pay for a server and management, please delete it.
How do I top-up my account balance?
You can top-up your account balance by using the TOP-UP button located in the menu. You can top-up your account using Bitcoin.
What if my account balance is low?
When your account balance runs low, we will send you a notification via e-mail. Please make sure to top-up your account as soon as you receive this notification. Otherwise, once your account balance reaches $0.00, all your Virtual Private Servers will be permanently deleted.
What if my account balance runs out?
Once your account balance reaches $0.00, all your servers will be permanently deleted. All the data stored on your Virtual Private Servers, and any associated backups, will be lost.
Can I withdraw my account balance?
All payments are inevitable, and no refunds or withdrawals are available. Therefore, we advice you to top-up your balance only in the amounts you plan to use.
How do I access my server?
To access your Virtual Private Server, you need to provide the public SSH key.
If you have any questions, please do not hesitate to contact our customer support.
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